18th of December – Handling Challenging Conversations

18th of December – Handling Challenging Conversations

A model that can help us start to understand our challenging conversations better is ‘The Zone of Uncomfortable Debate’ or ZOUD.  

This model suggests that there are typically three different elements or ‘zones’ to our conversations, and where we choose to spend our time during a conversation will impact on its effectiveness and whether we achieve our desired outcome or not: